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Regulations on Compensation for Damaged or Broken Baggage

If your baggage arrives damaged, make sure to report it immediately to the baggage services office before leaving the airport. You will be issued a Damaged Property Report (DPR) after assessing the condition of the baggage.
Keep a copy of the report or its reference number — it will be required when submitting your compensation claim later.

Determining the Compensation Amount:

The compensation is calculated based on the extent of the damage, the age of the baggage, and its market value.
In some cases, the airline may offer a replacement bag instead of financial compensation.